At Smillar.com, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we offer a transparent and customer-friendly Refund Policy designed to make your shopping experience worry-free.

Please review our refund guidelines carefully to understand how refunds are processed, timelines, and conditions.

1. Refund Eligibility

Refunds are applicable under the following conditions:

• Items received are defective, damaged, or incorrect.
• Items are returned in unused, original condition with packaging and tags intact.
• Refund requests are made within 90 days from the date of purchase.
• Returns have been approved by our Customer Support team.

2. Non-Refundable Items

Certain items are not eligible for refunds, including:

• Personalized, customized, or made-to-order items.
• Gift cards or digital downloads.
• Final sale or clearance items, where indicated on the product page.
• Returns requested after the 90-day period.

3. Refund Process

Once we receive your returned item and it passes inspection, we will initiate the refund process:

• Refunds will be issued to your original payment method (credit card, PayPal, etc.).
• Please allow 7 to 10 business days for the refund to reflect in your account, depending on your payment provider.
• You will receive a confirmation email once your refund has been processed.

Important Note:
Original shipping costs are non-refundable unless the return is due to an error on our part (such as wrong, defective, or damaged item).

4. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

1. First, check your bank account or payment method again.
2. Contact your credit card company or bank; it may take additional processing time.
3. If you have completed these steps and still have not received your refund, please contact us at [email protected].

5. Exchanges

If you prefer to exchange your item rather than receive a refund, please follow the same return process and place a new order for the replacement item after your return is approved.

6. Return Shipping Fees

• Customer pays the return shipping fee unless the item is defective, damaged, or incorrect.
• In cases where Smillar.com is at fault, we will provide a prepaid return label.

7. How to Request a Refund

To initiate your refund request:

1. Email us at [email protected] within 90 days of your order date.
2. Include your order number, the reason for the refund, and photos if the product is damaged or incorrect.
3. Our Customer Support team will respond within 1-2 business days to assist you with the process.

8. Contact Us

For any questions or clarifications regarding our Refund Policy, please reach out to us at:

Email: [email protected]

We are always here to ensure you have a positive and satisfying experience with Smillar.com.