Shipping

At Smillar.com, your satisfaction is our top priority. We are committed to ensuring a smooth, reliable, and transparent shipping experience for every order you place. This Shipping Policy outlines important details regarding our order processing, shipping timelines, fees, shipping methods, and additional information to help you stay informed about your purchase delivery journey.

We understand that timely and safe delivery is crucial, and we work closely with our logistics partners to ensure your packages arrive securely and promptly.

Delivery Time & Shipping Fees

We currently offer a Standard Shipping option that offers an excellent balance between affordability and prompt delivery.

Handling Time Explained

Handling Time refers to the time required to process your order before it leaves our warehouse.
This includes:

• Payment verification

• Order review and quality checks

• Secure and eco-friendly packaging

• Preparing the order for shipment

At Smillar.com, we ensure that all orders are processed within 2 to 3 business days from the date of order confirmation. Orders placed during weekends or public holidays will be processed on the following business day.

Transit Time Explained

Transit Time begins once your package has been dispatched from our warehouse and is in the care of our trusted delivery partners.
For Free Shipping, the estimated transit time is 5 to 8 business days, depending on your shipping address location, weather conditions, and carrier performance.

We strive to meet these timeframes; however, occasional delays might occur due to unforeseen factors such as:

• Carrier service disruptions

• Natural disasters or weather interruptions

• Peak shopping seasons

You will always receive a tracking number once your order is shipped, allowing you to monitor your package in real time.

Shipping Coverage

Currently, Smillar.com only ships to customers within the United States.
We are working on expanding our services internationally, and we will update this page once global shipping becomes available.

Important Shipping Notes

• All orders are fulfilled from Monday to Friday, excluding weekends and national holidays.

• Delivery times provided are estimated business days, excluding weekends and holidays.

• Orders placed after 5:00 PM EST will be processed the next business day.

• In cases of high demand (e.g., Black Friday, Christmas), shipping and handling times may be extended.

Address Accuracy & Responsibility

It is the customer’s responsibility to provide an accurate, complete shipping address during checkout.
Smillar.com is not responsible for lost, misdelivered, or returned packages due to incorrect or incomplete address information provided by the customer.

If an order is returned to our warehouse because of incorrect address details, the customer will bear the reshipping costs.

Lost, Stolen, or Delayed Packages

If your order status shows “Delivered” but you did not receive the package, please follow these steps:

1. Check your mailbox, front door, side door, garage, or porch.

2. Ask neighbors or anyone living at your residence if they received the package.

3. Check with your local carrier’s office using your tracking number.

4. Contact our customer service within 7 days from the delivery status update.

Once you have completed these steps, our team will assist you in investigating the matter. Smillar.com is not responsible for packages lost or stolen after confirmed delivery by the carrier.

Delays Disclaimer

Smillar.com is not responsible for delays caused by:

• Incorrect shipping information

• Severe weather conditions

• Customs delays (when applicable)

• Global pandemics, public health emergencies, or local disruptions

Secure & Sustainable Packaging

At Smillar, we care about the planet.
We use eco-friendly, recyclable packaging materials where possible, ensuring your products arrive safely and with minimal environmental impact.

Need Help?

If you have any concerns or need assistance with your shipment, feel free to reach out to our friendly support team:

Email: support@smillar.com