At Smillar.com, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward and customer-friendly Returns Policy to make the return process as easy as possible.

Return Period

You may return most items within 90 days from the date you receive your order. Please ensure the items are unused, in original condition, and with all original tags and packaging intact.

Eligible Items for Return

We accept returns for:

• Items that are defective or damaged upon arrival

• Products that do not match the description or specifications on our website

• Unwanted items that meet the condition requirements stated above

Please note that certain products may be non-returnable for hygiene or safety reasons; this will be clearly indicated on the product page

How to Initiate a Return

To start a return, please:

1. Contact our Customer Support team at [email protected] within 90 days of delivery.

2. Provide your order number, reason for return, and photos if the item is defective or damaged.

3. Our team will guide you through the return process and provide a return shipping label if applicable.

Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or we made an error with your order. In such cases, Smillar.com will cover the return shipping expenses.

Refund Process

Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within 7 to 10 business days.

Please note:

• Shipping fees are non-refundable except in cases of defective or incorrect items.

• It may take additional time for your bank or credit card company to post the refund.

Exchanges

If you would like to exchange an item for a different size, color, or product, please follow the return process above and place a new order separately

Non-Returnable Items

Certain items cannot be returned due to hygiene reasons or store policy. These include:

• Personalized or customized products

• Gift cards

• Final sale or clearance items (if specified)

Contact Us

If you have any questions about our Returns Policy or need assistance, please contact our Customer Support team at:
Email:[email protected]

This Returns Policy is designed to provide a hassle-free and transparent experience for our customers. Thank you for shopping with Smillar.com!