Refund & Return Policy

Last updated: July 22, 2025
Love your purchase! At Smillar, we’re here to ensure you’re completely happy with your items. If something isn’t quite right, here’s how we can help.

Our 180-Day Promise

You have 180 days from receiving your order to request a return. To qualify, items must be:

• Unworn, unused, with tags, and in original packaging.
• Accompanied by your receipt or proof of purchase.

Please note: Gift cards and final sale/promotion items (unless defective) are not eligible for return.

Easy Returns Process

No return label in your package? No problem!

1. Email Us: Send your return request to support@smillar.com.
2. Tell Us: Include your full name, order number, proof of purchase, and reason for return. For damaged/defective items, please attach a photo or video.
3. Get Instructions: We’ll email you back with clear return instructions. Please wait for our confirmation before sending anything back.

Refunds & Exchanges Explained

Refunds: Once we receive and inspect your return, we’ll notify you via email about approval. Approved refunds are processed within 7 days to your original payment method. Remember, your bank or credit card company might take a few extra days to post it. Exchanges: We only exchange items that are damaged, defective, or incorrect (wrong product/size). Contact us at support@smillar.com for exchanges. You won’t pay return shipping for defective products.

Cancelling Your Order

• You can cancel for a full refund within 12 hours of placing your order.
• After 12 hours, cancellations depend on processing status. Approved cancellations are refunded within 7 days.

Need Help?

We’re here for you! If you have any questions, just reach out:

• Email: support@smillar.com

Support Time: 9:00 AM – 6:30 PM (EST), Monday – Friday