Welcome to Smillar.com (“Smillar,” “we,” “our,” or “us”). We understand that your privacy is important, and we are firmly committed to respecting and protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, store, share, and safeguard your information when you visit our website, interact with our content, use our services, or make purchases.

By using Smillar.com, you accept the terms outlined in this Privacy Policy. If you do not agree with our practices, please do not use our services.

1. Information We Collect

We collect various types of information to provide and improve our services, as well as to ensure a safe, efficient, and personalized experience.

a) Information You Provide Directly

• Personal Identification Information: Full name, email address, phone number, billing address, shipping address.
• Account Information: Login credentials, account preferences.
• Payment Information: Processed securely through trusted third-party payment processors; we do not store your credit/debit card details.
• Customer Support Interactions: Emails, chat transcripts, inquiries, and feedback.

b) Information Collected Automatically

• Technical Data: IP address, browser type, device type, operating system, referring URLs.
• Usage Data: Pages viewed, products browsed, time spent, clickstream data.
• Cookies and Tracking Technologies: Details in section 5.

c) Information from Third Parties

• Social media platforms (only when interacting with our profiles).
• Marketing partners, affiliates, or analytics services (aggregated data only).

2. How We Use Your Information

We use your information to:

• Process Orders and Deliver Products: Manage order fulfillment, shipping, and returns.
• Communicate With You: Send confirmations, updates, promotions, and support responses.
• Personalize Your Experience: Recommend products, content, and offers based on your browsing history and preferences.
• Improve Our Website & Services: Analyze user behavior to enhance functionality, navigation, and performance.
• Marketing & Promotions: Send marketing communications, special deals, and newsletters (opt-in required).
• Legal Compliance & Fraud Prevention: Detect fraudulent activities, comply with applicable laws and regulations.

3. How We Share Your Information

We do not sell or rent your personal data.
We may share your information with:

• Service Providers: Payment gateways, shipping companies, email marketing services, analytics providers.
• Law Enforcement & Legal Obligations: When required by law, court order, or regulatory request.
• Business Transfers: In the event of a merger, sale, or acquisition, user information may be transferred as part of the transaction.

All partners and vendors are contractually required to protect your data and comply with relevant privacy regulations.

4. Data Security

We implement a range of security measures to protect your information, including:

• SSL (Secure Socket Layer) encryption.
• Secure data storage and firewalls.
• Limited access by authorized personnel only.
• Secure payment processing via PCI DSS-compliant providers.

While we strive to protect your data, no digital transmission or storage system can be guaranteed as 100% secure.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality and personalization.
• Collect analytics data to improve user experience.
• Manage advertising and retargeting campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may limit certain functionalities of our site.

6. Your Rights and Choices

Depending on your jurisdiction, you have the right to:

• Access, correct, or delete your personal information.
• Request data portability.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications at any time.
• Lodge complaints with data protection authorities (GDPR/CCPA rights).

To exercise these rights, contact us at [email protected].

7. Data Retention

We retain your personal data only as long as necessary to:

• Provide services and fulfill orders.
• Meet legal, tax, and accounting requirements.
• Resolve disputes and enforce agreements.

When data is no longer required, it is securely deleted or anonymized.

8. International Data Transfers

If you are located outside the United States, please be aware that your data may be transferred to, stored, and processed in the United States where our servers are located. We ensure such transfers are compliant with applicable data protection laws.

9. Third-Party Links and Services

Our website may contain links to third-party websites and services not operated by us.
We are not responsible for their privacy practices or content.
We recommend reviewing their privacy policies before providing them with any personal data.

10. Children’s Privacy

Smillar.com is not intended for use by children under the age of 16.
We do not knowingly collect personal data from minors.
If you believe we may have collected data from a child under 16, please contact us immediately for removal.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
We will notify users of any material changes via our website or direct communications.
Continued use of our services after such updates constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: [email protected]