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Return to shopFAQs
Privacy Policy
Smillar collects your name, email, phone number, address, payment details, and device data.
No, Smillar does not sell or trade your data. It’s only shared with trusted partners to fulfill your order.
Smillar uses SSL encryption, secure servers, and trusted payment processors to protect your data.
Yes, you can access, update, or delete your data, and withdraw consent for marketing at any time.
Refund & Return Policy
You have 180 days from the delivery date to request a return. The item must be unworn, unused, with original tags, and in original packaging.
Non-refundable items include:
Items that are worn, washed, or damaged.
Original shipping fees (unless the order was cancelled).
Gift cards and Final Sale items.
Packages marked “delivered” that are lost or stolen afterward.
Email your request to support@smillar.com.
Include your order number, full name, and reason for return.
Note: Customers are responsible for return shipping costs (unless it’s a company error).
Yes. We only exchange products that are damaged, defective, or incorrect due to our error. You must initiate the request within 30 days of the delivery date, and we will cover all return shipping costs for these cases.
Shipping Policy
The processing time: 1 – 2 business days
The transit time: 2 – 3 business days
Total estimated delivery time: 3 – 5 business days.
So you are expected to receive your order 3 – 5 business days after purchasing.
Yes, shipping is free for orders over $150.
We currently ship only within the continental United States.
You’re responsible for address accuracy. Undeliverable orders may require a re-shipping fee.