Cancel/Change Order

Need to Cancel or Change Your Order?

At Smillar, we strive to process and ship your orders as quickly as possible. However, we understand that sometimes plans change. If you need to cancel or modify your order, please read our guidelines below.

How to Cancel an Order

If you wish to cancel your order, please contact us within 12 hours of placing your order.

Email: [email protected]
Subject line: Cancel Order – [Your Order Number]
Please include your full name, order number, and reason for cancellation.

Important:
Once your order is processed or shipped, we are unable to cancel it. Please act quickly.

How to Change an Order

Need to update your shipping address, item, size, or color?
Contact our customer support team within 12 hours to request changes.

Email: [email protected]
Subject line: Change Order – [Your Order Number]
Include the details you wish to change and your contact information.

Note:
We cannot guarantee changes if the order has already been processed or shipped.

After 12 Hours?

If your order has already been processed or shipped:

For incorrect orders, damaged items, or defective products, please refer to our Returns & Exchanges Policy.
For questions, feel free to email us at [email protected].

Quick Tips:

Act fast: Changes and cancellations can only be made within 12 hours.
Always double-check your order details before completing your purchase.
For personalized or made-to-order items, cancellations or changes may not be possible once production begins.