Welcome to Smillar’s FAQ page. Here you’ll find helpful answers to your most common questions about our beach towels, towel bags, cover ups, order process, shipping within the US, returns, and more.

1. Do you ship internationally?

Currently, we only ship within the United States. We do not offer international shipping at this time.

2. What is the shipping cost?

We offer a flat shipping rate of $6.99 for all orders within the US, no matter the size of your order.

3. How long does shipping take?

Orders are typically processed within 2-3 business days. After processing, delivery usually takes 5-8 business days, depending on your location.

4. What payment methods do you accept?

We accept all major credit and debit cards, including Visa, MasterCard, American Express, Discover, and payments via PayPal.

5. Can I cancel or change my order?

Yes, if your order has not yet been processed or shipped, you can request changes or cancellations by contacting us at [email protected] as soon as possible. Once the order is shipped, changes or cancellations are no longer possible.

6. What is your return policy?

We accept returns within 90 days of delivery if the item is unused, unwashed, and in its original condition. Please contact us at [email protected] before sending the item back to receive return instructions.

7. Do you offer refunds?

Yes, once we receive and inspect the returned item, we will process your refund to the original payment method. Shipping fees are non-refundable.

8. What should I do if I receive a damaged or wrong item?

If you receive a damaged or incorrect item, please contact us at [email protected] within 90 days of receiving your order. We will send a replacement or process a refund as needed.

9. How can I track my order?

Once your order is shipped, you will receive an email with the tracking number and instructions to monitor your package.

10. Do you offer gift wrapping?

Currently, we do not offer gift wrapping services.

11. Are your beach towels and cover ups machine washable?

Yes, all our towels and cover ups are machine washable. We recommend washing them in cold water and air drying to maintain their quality and softness.

12. Can I use the Towel Bag as a regular bag?

Absolutely! Our Towel Bags are designed to function both as a stylish towel and as a handy carry bag for your beach essentials.

13. How can I contact customer support?

You can contact our support team anytime at [email protected]. We aim to respond to all inquiries within 24 hours on business days.